International Journal of Social Science Research (IJSSR)

A STUDY ON INCLUSIVITY, SAFETY, AND COMFORT IN PUBLIC TRANSPORTATION AMONG INDIVIDUALS WITH PHYSICAL DISABILITIES

Social inclusion and economic participation and independent living heavily rely on the need to have social transport. Yet Person with physical disabilities must encounter a lot of obstacles that deprive them of a chance to travel safely, comfortably, and independently. This research helps to analyze how individuals with physical disabilities perceive inclusivity, safety and comfort in the public transport systems. Quantitative research design was taken with descriptive research design. Non-probability purposive sampling was used to collect the necessary data of 120 respondents, who were commuters with physical disability based on a self-prepared interview schedule. The study was conducted with key dimensions based on accessibility of infrastructure, the existence of assistive facilities, the conduct of transport personnel, the affordability, the safety provided during boarding and traveling, and the general comfort of travel. Results show that poor infrastructure, ramps, and specific seating, congestion, poor information systems and staff support greatly affect mobility. Most respondents indicated that they were reliant on other people to travel with, less often they used public transportation, and that they felt unsafe during transit. Although the policy provisions stipulate access to transportation, the gaps of implementation are still noticeable. The paper identifies the pressing necessity of inclusive transport planning, higher standards of accessibility, and awareness of personnel disabilities, as well as optimal control over the current policies. It is also crucial to ensure that the physical disabilities of individuals are promoted to independence, dignity and equal opportunities as well as all-inclusive social participation using public transportation that is accessible.