International Journal of Social Science Research (IJSSR)

Role of Digitisation and E-Governance in Municipal Service Delivery under AMRUT: Some Evidence-Based Reflections from Srinagar Municipal Corporation

The government of India initiated the e-governance system in the Urban Local Bodies (ULBs) through the Atal Mission for Rejuvenation of Urban Transformation (AMRUT), launched in June 2015 with a mandate to ensure adequate infrastructure and governance reforms for the revival of Urban Local Governance for robust urban rejuvenation and transformation across the country. The AMRUT E-Governance Reforms initiative aims to enhance the efficiency and transparency of urban local bodies in India through digital transformation. By integrating technology into governance, the program seeks to streamline service delivery, improve citizen engagement, and facilitate data-driven decision-making in Urban Local Bodies. the initiative not only promotes accountability and responsiveness but also fosters a more inclusive urban environment, ultimately contributing to the broader goals of sustainable urban development and smart city initiatives. The present study is assessing the performance of municipal digitisation and e-governance services in the Srinagar Municipal Corporation to explore its impact on both service providers; municipal corporations and end users of these services. The focus was on gauging the extent of engagement with e-governance services and understanding people's perceptions regarding the online service delivery mechanisms implemented by the respective ULB.