International Journal of Social Science Research (IJSSR)

Digital Governance in India: A Study on e-Governance Initiatives with Special Reference to West Bengal

The present study attempts to depict the e-Governance initiatives in India with special reference to West Bengal. This research adopts a descriptive-cum-analytical approach based exclusively on secondary data. The study reveals that India is steadily advancing towards comprehensive digital governance through a range of national programmes and policy measures. Landmark initiatives such as Aadhaar, the Digital India programme, and the National e-Governance Plan have significantly contributed to the development of a robust e-Governance ecosystem, aiming to enhance transparency, efficiency, and citizen-centric service delivery across the country. At the state level, West Bengal has also made notable strides in strengthening its digital governance framework. Policies such as the West Bengal Policy on Information and Communication Technology, 2012, and the West Bengal ICT Incentive Scheme, 2012, have laid a strong foundation for expanding ICT infrastructure and services. E-Governance projects like the Banglar Shiksha Portal, Banglar Uchhashiksha Portal, e-Paddy System, e-District Portal, OASIS Portal, GRIPS Portal, and various online admission systems have demonstrated considerable potential in delivering essential public services more effectively and accessibly to citizen.